Effective Date: [Date]

At 醴陳, we want every customer to enjoy a pleasant shopping experience. If you are not satisfied with your purchase, please review our return and refund policy below.

1. 30-Day Return Policy

We accept eligible returns within 30 calendar days of delivery.

To qualify for a return, the product must:

– Be unused and unopened.

– Remain in its original packaging.

– Be in its original, resalable condition.

– Be accompanied by proof of purchase or an order number.

2. Non-Returnable Products

For product quality and safety reasons, incense products that have been opened, used, burned, or damaged by the customer are generally not eligible for return due to a change of mind.

This restriction does not apply to products that arrive defective, damaged, or incorrect, or where otherwise required by applicable law.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible, preferably within 7 days of delivery.

Please include your order number, a description of the issue, and photographs where possible.

After reviewing the issue, we will arrange an appropriate replacement, return, or refund at no additional cost to you.

4. How to Request a Return

To request a return:

1. Contact us at [Email Address].

2. Provide your order number and reason for return.

3. Wait for our return instructions and authorization.

4. Send the eligible item to the designated return address.

Please do not return products without contacting us first.

5. Return Shipping Costs

For returns due to a change of mind, customers are responsible for return shipping costs.

If a return is required because of our error or because an item arrived damaged, defective, or incorrect, we will cover the reasonable return shipping costs or provide another appropriate resolution.

6. Refund Processing

Once we receive and inspect an eligible returned item, we will notify you of the refund decision.

Approved refunds will normally be initiated within 5 business days after inspection and returned to the original payment method.

Your bank or payment provider may require additional time to make the funds available.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by law.

7. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders that have not yet been dispatched may be eligible for cancellation and a full refund.

Once an order has shipped, the standard return procedure will apply, subject to applicable consumer rights.

8. Contact Us

For return or refund inquiries, please contact:

Customer Service Email:citrusritual@gmail.com

Website: https://citrusritual.com/

We will make every reasonable effort to resolve your concern fairly and promptly.