Effective Date: [Date]<\/p>\n\n\n\n
At \u91b4\u9673, we want every customer to enjoy a pleasant shopping experience. If you are not satisfied with your purchase, please review our return and refund policy below.<\/p>\n\n\n\n
1. 30-Day Return Policy<\/p>\n\n\n\n
We accept eligible returns within 30 calendar days of delivery.<\/p>\n\n\n\n
To qualify for a return, the product must:<\/p>\n\n\n\n
– Be unused and unopened.<\/p>\n\n\n\n
– Remain in its original packaging.<\/p>\n\n\n\n
– Be in its original, resalable condition.<\/p>\n\n\n\n
– Be accompanied by proof of purchase or an order number.<\/p>\n\n\n\n
2. Non-Returnable Products<\/p>\n\n\n\n
For product quality and safety reasons, incense products that have been opened, used, burned, or damaged by the customer are generally not eligible for return due to a change of mind.<\/p>\n\n\n\n
This restriction does not apply to products that arrive defective, damaged, or incorrect, or where otherwise required by applicable law.<\/p>\n\n\n\n
3. Damaged, Defective, or Incorrect Items<\/p>\n\n\n\n
If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible, preferably within 7 days of delivery.<\/p>\n\n\n\n
Please include your order number, a description of the issue, and photographs where possible.<\/p>\n\n\n\n
After reviewing the issue, we will arrange an appropriate replacement, return, or refund at no additional cost to you.<\/p>\n\n\n\n
4. How to Request a Return<\/p>\n\n\n\n
To request a return:<\/p>\n\n\n\n
1. Contact us at [Email Address].<\/p>\n\n\n\n
2. Provide your order number and reason for return.<\/p>\n\n\n\n
3. Wait for our return instructions and authorization.<\/p>\n\n\n\n
4. Send the eligible item to the designated return address.<\/p>\n\n\n\n
Please do not return products without contacting us first.<\/p>\n\n\n\n
5. Return Shipping Costs<\/p>\n\n\n\n
For returns due to a change of mind, customers are responsible for return shipping costs.<\/p>\n\n\n\n
If a return is required because of our error or because an item arrived damaged, defective, or incorrect, we will cover the reasonable return shipping costs or provide another appropriate resolution.<\/p>\n\n\n\n
6. Refund Processing<\/p>\n\n\n\n
Once we receive and inspect an eligible returned item, we will notify you of the refund decision.<\/p>\n\n\n\n
Approved refunds will normally be initiated within 5 business days after inspection and returned to the original payment method.<\/p>\n\n\n\n
Your bank or payment provider may require additional time to make the funds available.<\/p>\n\n\n\n
Original shipping charges are generally non-refundable for change-of-mind returns, except where required by law.<\/p>\n\n\n\n
7. Order Cancellations<\/p>\n\n\n\n
If you need to cancel an order, please contact us as soon as possible.<\/p>\n\n\n\n
Orders that have not yet been dispatched may be eligible for cancellation and a full refund.<\/p>\n\n\n\n
Once an order has shipped, the standard return procedure will apply, subject to applicable consumer rights.<\/p>\n\n\n\n
8. Contact Us<\/p>\n\n\n\n
For return or refund inquiries, please contact:<\/p>\n\n\n\n
Customer Service Email:citrusritual@gmail.com<\/p>\n\n\n\n
Website: https:\/\/citrusritual.com\/<\/p>\n\n\n\n
We will make every reasonable effort to resolve your concern fairly and promptly.<\/p>\n","protected":false},"excerpt":{"rendered":"
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