Effective Date: [Date]

Thank you for shopping with 醴陳. We are committed to providing a reliable and convenient shopping experience for our customers.

1. Shipping Destinations

We currently offer shipping to eligible addresses within the United States.

Orders are fulfilled through our third-party logistics partners.

2. Order Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Time

Standard delivery within the United States typically takes 3–7 business days after an order has been dispatched.

Delivery times are estimates and may vary depending on the destination, shipping carrier, weather conditions, and other circumstances beyond our control.

4. Shipping Rates

Free Standard Shipping on U.S. Orders Over $35

– Orders of $35 USD or more qualify for free standard shipping.

– Orders below $35 USD are subject to shipping fees calculated at checkout.

– The free shipping threshold applies to the merchandise subtotal after discounts and before taxes.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

You may use this information to check the delivery status of your order.

6. Shipping Delays

Occasionally, deliveries may be affected by carrier delays, severe weather, or other unforeseen circumstances.

If we cannot ship your order within the promised timeframe, we will contact you with an updated shipping estimate and the option to cancel your order for a full refund.

7. Incorrect Shipping Information

Please ensure that your shipping address is accurate and complete before placing an order.

If you notice an error, please contact us as soon as possible. Address changes cannot be guaranteed once an order has been dispatched.

8. Contact Us

For shipping-related questions, please contact:

Customer Service Email: citrusritual@gmail.com

Website: https://citrusritual.com/